Privacy Policy

Privacy Policy | Company Policies

Our Privacy Policy aims to inform you about the procedures applied in the management and protection of your personal data. If you have any questions, please contact us via the contact form or directly through the email addresses or telephone numbers provided on this page.

Data Processing

We appreciate your trust in visiting our website. We want to assure you that we are committed to the security and privacy of your personal data. The mandatory personal data we request — which may allow your identification directly or indirectly — are the minimum necessary for us to provide our online or offline services and other important communications.

The personal data provided are processed lawfully in Portugal, in accordance with good practice, by our team.

Collection and Use of Data

When you contact us through the website, we collect some personal data such as: name, company name, telephone or mobile number, email address, and other information that you may choose to provide through the available forms.

The collected data will be used for purposes such as:
– Managing your requests
– Providing assistance with requested services
– Streamlining commercial or technical processes
– Customer management
– Statistical analysis to develop promotional or prospecting actions or simply to evaluate website functionality

We guarantee that all personal data provided, as well as information regarding your selections and purchases, will never be shared with other entities for commercial purposes.

Your personal data will only be disclosed to third parties where necessary to process services you have requested, such as transport companies responsible for deliveries and/or collections, or companies providing electronic credit/debit card payment services. In all cases, these companies are responsible for ensuring the security and privacy of the data and may not use it for any purpose other than that for which it was provided.

Upon formal request, your personal data may be disclosed to judicial authorities in accordance with applicable laws and regulations. The personal data you provide will be accessible to staff in commercial, administrative and technical departments, within the limits of their roles.

In the event of suspected fraud, additional information may be requested and access may be cancelled or the user blocked.

Some data may be used in news items or promotional materials relating to our services; you may request removal of such information at any time via email or the contact form.

Security Measures

The security measures we adopt aim to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, and against other unlawful forms of processing. Collected data are securely stored on our own servers within the national territory.

We cannot guarantee that the security measures adopted for this website and for the transmission of data and information through it will fully prevent any risk of unauthorised access or data loss. We recommend that you take appropriate precautions to protect your data, namely by configuring your internet-connected devices with systems and applications that safeguard data transmission and reception (including up-to-date antivirus, firewall and anti-spam filters), and ensuring that your browser uses appropriate security measures for data transmission.

Likewise, we cannot guarantee that the website will operate without errors or without periods of unavailability. We are not liable for any damages, regardless of their nature, resulting from the use of this website.

COOKIES

What are Cookies?

Cookies are text files sent by websites you visit and stored on your computer. The information provided helps increase website efficiency, making it easier for users to access the information they seek and eliminating the need to repeatedly enter the same details.

Cookies are not used to collect personal information; they only identify the device used. All information collected on the site is used to improve the service and facilitate navigation.

Types of Cookies We Use

Analytical cookies – Used anonymously to collect information on how the website is used. They support statistical analysis.

Essential, functional and targeting cookies – Store your account data, ensure your connection is secure and that the website is displayed consistently. They also enable sharing and “like” functions on social networks.

Cookies are used to improve website usability, for example:
– Reducing the number of times pages need to load
– Recognising that you have already entered a username and password in a client area so you do not need to re-enter them on each page

Cookie Control

All browsers (such as Firefox, Chrome, etc.) allow some control over cookies through their settings — you can accept, refuse or delete cookies. However, rejecting cookies may cause some parts or entire websites to stop functioning properly.

To learn more about cookies, please visit www.allaboutcookies.org.

Right of Access to Personal Data

You may request information at any time regarding the use of your personal data and may update or correct your personal data.

Right to Erasure

You may request at any time that your personal data (and related data such as orders) be removed from our site by contacting us via email or the contact form.